Refund policy
At Zowo Pet, We Want Every Customer To Feel Confident And Satisfied With Their Purchase. If You Are Not Fully Happy With Your Order, We Offer A 30-Day Money Back Return And Exchange Policy.
Customers May Request A Return Or Exchange Within 30 Days Of Receiving Their Order. To Be Eligible For A Return, The Item Must Be Unused, In Its Original Condition, And In Its Original Packaging.
To Start A Return Or Exchange, Please Contact Us At:
Please Include Your Order Number, The Item You Would Like To Return Or Exchange, And A Short Reason For Your Request. Our Support Team Will Review Your Request And Provide The Next Steps.
Once Your Return Is Received And Inspected, We Will Notify You About The Approval Status Of Your Refund. If Approved, Your Refund Will Be Processed Back To Your Original Payment Method. Please Allow A Few Business Days For The Refund To Appear, Depending On Your Bank Or Payment Provider.
Exchanges Are Available For Eligible Items Within The 30-Day Return Window. If You Need A Different Size, Color, Or Replacement Item, Please Contact Us So We Can Help You With The Exchange Process.
Shipping Fees, If Any, Are Non-Refundable Unless The Return Is Due To A Damaged, Defective, Or Incorrect Item. Customers May Be Responsible For Return Shipping Costs unless the issue was caused by our error.
If Your Item Arrives Damaged, Defective, Or Incorrect, Please Contact Us As Soon As Possible At info@zowopet.com With Your Order Number And Photos Of The Item, So We Can Make It Right.
Zowo Pet Reserves The Right To Refuse Returns That Do Not Meet The Conditions Of This Policy.